Please find below answers to the following questions which you may have about the Dr Ike Nnene – Norwich Private GP service.

What can I see the GP about?

How long is my consultation with my private GP

What is included in the appointment?

What does the service Dr Nnene provides not offer?

What happens when I arrive for my appointment?

Does seeing Dr Nnene affect my relationship with my NHS GP?

Card payment issues

 

What can I see the GP about?

Arrange to see Dr Nnene if you’re worried about:

  • Abdominal aches and pains
  • Allergies
  • Back problems
  • Blood pressure
  • Bowel problems
  • Concerns about Cholesterol
  • Children’s complaints of a non-emergency nature
  • Earache or sore throat or swallowing problems
  • Eye problems
  • General aches and pains
  • General health concerns
  • Headaches and migraines
  • Joint pains and possible arthritis
  • Men’s health
  • Persistent cough
  • Skin complaints including cysts, acne, and dermatitis
  • Stress / Anxiety
  • Urinary problems
  • Women’s health

Please note Dr Nnene does not offer a service for medical emergencies. If you think you have a medical emergency phone your NHS GP, dial 111 or 999

Regarding children (under 16) – While Dr Nnene is very experienced, the private GP service is not designed to cope with children’s medical emergencies, such as acute or severe breathing difficulties. Under these circumstances it would be more appropriate to contact your own GP, dial 111 or 999.

How long is my consultation with my private GP?

The standard appointment is 30 minutes which allows time for you to discuss your concerns and symptoms without feeling rushed. It will also enable the GP to gather the information they need, including details of your previous medical history together with any relevant lifestyle or family issues. At the end of your appointment you will receive an outcome letter which will confirm the details of your appointment including any diagnosis and recommended next steps.

Follow-up appointments can be 15 minutes or 30 minutes.

An extended appointment for 1 hour is also available.

What is included in the appointment?

In addition to the consultation with the GP, your appointment will also include where appropriate:

  • writing a private prescription
  • providing a referral to a Consultant
  • recommending and referring you for scans or x-rays; and
  • highlighting what other tests you may need

You will be provided with an outcome letter detailing all of this, together with a copy to share with your NHS GP.

Any further investigations which you may require during or after your appointment, such as blood tests, scans, ECGs etc are not included in the cost of your appointment. Before any such tests are completed the GP will discuss with you why they think these tests should be carried out and the costs associated with them.

What does the service Dr Nnene provides not offer?

Please note, that the service Dr Nnene provides does not include:

  • 24-hour health cover or emergency service
  • DVLA, visa or other specific medical checks
  • Repeat prescriptions, except where we have initiated treatment, or (exceptionally) in an emergency
  • Minor surgery
  • Ongoing monitoring of long-term conditions where the NHS might be a more appropriate provider of this chronic disease management service
  • To be treated for a reaction to any prescribed medication (this would be deemed an emergency)
  • To routinely use the service for ‘sick’ notes for conditions Dr Nnene is not treating

What happens when I arrive for my appointment?

You will be greeted by reception staff when you arrive for your GP appointment. They will ask you to complete a health questionnaire before seeing the doctor, if you have not already done this. Please allow time for this if necessary. In line with our patient terms, the reception staff will also ask you to provide card details to cover any additional costs of care.

Does seeing Dr Nnene affect my relationship with my NHS GP?

Our service is aimed at providing you with a private GP service to suit your needs at that time. Having a private GP appointment does not result in any changes to the care you receive from your NHS GP and we recommend that you remain registered with your local NHS practice to ensure assistance in the event of a medical emergency.

Card payment issues

If your card payment has been refused, try an alternative card or contact your bank directly.

Dr Nnene will accept MasterCard and Visa credit and debit cards for payment.

To help prevent fraudulent card use, all credit and debit card holders are subject to validation and authorisation by the Verified by Visa and MasterCard SecureCode cardholder authentication schemes.